Our return policy differs according to product. Please locate the product(s) you are considering for purchase on this list and review the applicable return policy. When returning ANY product, please remember to include your ORDER NUMBER in your return. Thank you!

Webkinz Pets, Lil'Kinz Pets and Plush Pet Carriers:Due to the ease with which it is possible to remove and then replace the tag containing the Webkinz feature codes for these products, we are unable to accept any returns whatsoever. All sales are final with no exceptions. This policy represents our effort to ensure that all Webkinz pets, Lil'Kinz Pets, and Webkinz Plush Pet Carriers sold by buyplushpets.com come with an unused feature code. We know that you will understand and respect this policy.

Webkinz Clothing and Christmas Ornaments: Webkinz Clothing and Webkinz Christmas Ornaments include a special feature code which can only be used once. Therefore, we are unable to accept returns of Webkinz Clothing and Webkinz Christmas Ornaments which have been opened. In order to return Webkinz Clothing or Webkinz Christmas Ornaments for a refund of the price paid for the product, the product's original packaging must be unopened and unharmed in any way. buyplushpets.com reserves the right to refuse to refund any product returned in damaged packaging as defined by buyplushpets.com. Fees for shipping and handling will not be refunded. Claims that products were damaged or lost in the mail must be accompanied by proof of such in order to recieve a refund or replacement of the same product. buyplushpets.com has the right to refuse to refund or to replace any product.